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S U R E S H   M A N I C K A M
// Impact, in case studies

Outcomes that changed how people work.

From national e-government services to a two-airline merger, two decades of work told through ten projects and the people they changed. Scroll through them, one at a time.

01 / 10

$1.1M → $87K

Annual ERP support cost
Case study

One ERP for four countries

Finance, operations and IT teams in New Zealand, Singapore, Malaysia and China were each wrestling with their own ageing systems. We moved everyone onto a single Odoo platform, so a controller in Auckland and a planner in Shanghai finally worked from the same playbook. Annual support fell from $1.1M to $87K, and the teams stopped fighting their tools.

Global ERP on Odoo
02 / 10

92%

User adoption in 3 months
Case study

Adoption people actually wanted

New systems usually stall because people quietly keep their old habits. We ran hands-on training, floor-walking and quick-win demos so staff could see what was in it for them. Within three months, 92% of users were on the new ERP by choice, not by mandate.

Change & adoption
03 / 10

83%

Lower platform cost
Case study

Transformation that paid for itself

Leadership was understandably wary of another expensive IT programme. We sequenced the roadmap so each step funded the next, reducing platform costs by up to 83% while improving resilience. The savings freed budget that went straight back into the teams doing the work.

Multi-year roadmaps
04 / 10

+85%

Data accuracy gain
Case study

One source of truth for 120+ people

Eight disconnected systems meant 120+ business users routinely argued over whose numbers were right. We integrated them into one real-time source of truth, lifting data accuracy by 85%. Meetings shifted from debating the data to acting on it.

Enterprise integration
05 / 10

50%

Faster executive decisions
Case study

Insight leaders could act on

Executives were waiting days for reports that often arrived too late to matter. Cloud-first analytics put live insight in front of them and halved the time to a decision. The leadership team began steering with data instead of instinct.

Analytics & reporting
06 / 10

SGD $138M

Savings realised
Case study

Two airlines, one platform

Tiger Airways and Scoot ran parallel reservation platforms that few believed could ever merge. We aligned them onto a common Navitaire version, saving SGD $138M and giving crews and customers one consistent experience instead of two.

Aviation · Navitaire
07 / 10

+65%

Organic traffic growth
Case study

Storefronts customers loved

Luxury brands needed storefronts that felt as premium online as they do in store. We delivered digital experiences for Clarins, L’Oréal and Sisley, growing organic traffic by 65% and helping far more shoppers complete their journey.

Clarins · L’Oréal · Sisley
08 / 10

31,000+

Active users onboarded
Case study

Systems people chose to use

Tools only pay back when people actually use them. Through sustained training and support, active use of internal systems grew past 31,000 users, turning what could have been shelfware into part of everyday work.

Adoption at scale
09 / 10

+25%

Delivery predictability
Case study

Delivery teams could trust

Squads were burning out on unpredictable delivery. A lightweight agile governance model lifted predictability by 25% and cut delivery time by 35%, so teams could commit with confidence and stakeholders stopped chasing updates.

Agile governance
10 / 10

29%

Lower maintenance, 3.5 months early
Case study

A migration nobody noticed

Migrating a legacy ERP usually means downtime and stress for everyone who relies on it. We moved Infor LN to AWS with no disruption, finished 3.5 months early and cut maintenance by 29%. The best feedback was that users never felt it happen.

Cloud migration